Questions & Answers

The questions people ask us before they sign anything

Straight answers on how we work, what it costs you in time, and what you can expect to see. If yours is not here, ask it directly.

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General
8 questions

Low sales despite traffic usually points to issues with pricing competitiveness, weak product images, missing or unconvincing bullet points, few reviews, or poor answers to customer questions. Low traffic specifically suggests a search-visibility problem—your listing may lack the right keywords, have incomplete category attributes, or carry insufficient sales history for the algorithm to rank it. Often it is a combination of factors, which is why a full listing audit is the most efficient way to diagnose what is holding performance back.

Tasks like data entry, customer support, marketing, inventory, CRM, and reporting can all be automated effectively.

Yes, even small businesses can benefit by saving time, reducing costs, and improving overall productivity with automation.

Initial improvements in search visibility and click-through rates often appear within the first few weeks after optimised listings go live, since marketplace algorithms re-index updated content relatively quickly. Conversion rate gains can take longer to stabilise as you accumulate reviews and sales velocity on the updated listings. The exact timeline depends on the marketplace, category competitiveness, and how far the current listings are from best practice—factors we assess during the initial audit.

Backend keywords are hidden search terms you add to a product listing that customers never see, but the marketplace algorithm uses them for indexing. They let you capture alternate spellings, synonyms, abbreviations, and related terms that do not fit naturally in your title or bullet points. Proper backend keyword strategy helps your product surface for a wider range of relevant searches without cluttering the customer-facing copy.

Costs vary depending on complexity, tools, and workflows, but it usually provides long-term savings by reducing manual operations.

Common signs include declining impressions or click-through rates, listings that appear beyond the first page of marketplace search results, high traffic but low conversion rates, or product pages that lack complete attributes and keyword-rich descriptions. If competitors selling similar products consistently outrank you, that is another strong indicator. We typically start with a listing audit that benchmarks your current performance against category leaders to identify specific gaps.

Simple automations can be done quickly, while complex systems may take weeks depending on integrations and requirements.

SEO
14 questions

If customers research, compare solutions, or ask questions before purchasing, AEO and GEO help your brand appear in AI-generated answers.

Yes — Google Ads gets you visibility while campaigns are active, but SEO builds long-term, compounding organic traffic that keeps generating leads even when you pause paid spend. The two work best together.

Voice searches are longer, conversational questions. Users expect quick answers, so search engines prioritise structured, clear, and authoritative content.

Results usually appear within a few months as structured content, authority signals, and AI-friendly frameworks improve visibility in answers.

We start with search-demand and competitor research to find high-intent keywords your customers actually use, then map them to the pages best positioned to rank and convert for each one.

Voice SEO tends to deliver the strongest results for businesses with a local presence—restaurants, clinics, home services, retail stores—because voice queries often include "near me" or location-specific phrasing. Service-based businesses that answer common how-to or what-is questions also benefit, since voice assistants frequently pull from featured snippets and FAQ-style content. That said, any business whose customers ask natural-language questions about products, services, or availability can gain visibility through voice search optimisation.

Yes. SEO drives rankings and traffic, while AEO and GEO ensure your brand appears within AI answers, summaries, and conversational search results.

Yes. Backlinks remain one of the strongest trust signals search engines use to rank sites — we focus on earning high-quality, relevant links rather than volume.

Voice SEO is an extension of organic search optimisation, so timelines depend on factors like your current domain authority, content quality, and competition in your space. Some businesses see their content surfacing in voice results within a few weeks of structured-data and content updates, while more competitive industries may take several months of sustained effort. During a strategy call we can give a more specific outlook based on your current search presence.

Industries with research-driven buyers like SaaS, healthcare, ecommerce, education, finance, and B2B services benefit most from AI search visibility.

Yes — alongside traditional SEO, we structure content and authority signals so your brand is more likely to be surfaced in AI-generated answers and featured snippets.

Yes—voice search and local search are closely connected. A large share of voice queries are location-based ("best dentist near me," "plumber open now"), and voice assistants pull answers from Google Business Profiles, local packs, and schema-marked pages. Optimising for voice means ensuring your business information is accurate, your content answers location-relevant questions naturally, and your structured data is properly implemented—all of which strengthen local visibility in traditional search as well.

We combine SEO, AEO, and GEO strategies with structured content frameworks, entity optimization, and AI visibility monitoring for future-ready search presence.

We combine conversational keyword research, structured content frameworks, featured snippet optimization, and local SEO signals to improve voice search visibility.

Performance Marketing
23 questions

Availability depends on your market, category and objective, and the inventory is still changing. The first thing we do is confirm what you can buy today and what is worth waiting for, rather than selling you a package that does not exist yet.

Search ads can start generating traffic and leads shortly after campaigns are launched.

Retargeting ads use tracking pixels placed on your site to identify visitors, then show them tailored ads across platforms like Google, Meta, and display networks to bring them back.

Yes, they help you attract attention, build trust, and influence buying decisions through engaging visuals

Shopping ads show product images, prices, and details directly in search results, helping users make faster decisions and increasing purchase intent compared to text-based search ads.

Paid search buys a keyword at the moment of a query. This buys relevance inside a longer conversation, often earlier in the decision. The two overlap, which is why we run them together and watch for cannibalisation.

The ideal budget depends on your product category and competition, but most ecommerce stores start seeing meaningful results with a consistent monthly testing budget.

Most campaigns show measurable engagement within the first 2–4 weeks, with performance continuing to improve as we optimize audiences and creatives.

Budget depends on industry competition, keyword costs, and overall campaign objectives

Your ads can run across platforms like Google Display Network, Instagram, Facebook, and YouTube.

Enough to reach a readable result on two or three placement types, which we size from your existing paid search costs. We would rather scope a smaller test that answers the question than spread a large one thin.

Product feed optimisation is the process of refining the data you send to platforms like Google Merchant Center—titles, descriptions, images, pricing, attributes, and category mappings—so your products appear in the most relevant shopping searches. A well-optimised feed improves ad relevance, which leads to better placement, higher click-through rates, and lower cost per click. Without it, your ads may show for the wrong queries or not show at all, regardless of your bidding strategy.

Google Display Network, Meta (Facebook & Instagram), and YouTube typically deliver the strongest results, though the right mix depends on where your audience spends time.

We manage campaigns on major search advertising platforms including Google and Microsoft.

Because your audience decides in seconds—strong visuals make them stop and engage

We agree what counts as a result before launch and instrument for it, combining platform data with your own CRM or analytics. Where attribution is genuinely uncertain, we say so instead of claiming credit.

Shopping ads perform best for product-based businesses where users actively search, compare prices, and make purchase decisions online.

Yes, search ads are effective for businesses of all sizes when campaigns are properly optimized.

If you want visibility, engagement, and brand growth—yes, it is.

Retargeting is generally more cost-efficient than cold-audience campaigns since you're reaching warm users who are already familiar with your brand.

We stop, and we tell you why. The test is capped and the reporting is honest, so a negative result costs you a defined amount and leaves you with a clear answer.

Campaign performance is measured using conversions, cost per lead, and overall return on advertising investment.

Yes — retargeting is especially effective for ecommerce, helping recover abandoned carts and re-engage shoppers who browsed products without purchasing.

Pricing & Process
9 questions

We research your users, map their journeys, and design interfaces — wireframes, prototypes, and final visuals — that make your product easier and more compelling to use.

It depends on your goals — a business website builds credibility, an eCommerce site drives online sales, and a custom platform supports complex workflows. We help you decide based on your objectives.

We work with modern frameworks and platforms including WordPress, Shopify, Magento, Wix, and custom-coded solutions depending on your project's scale and requirements.

Most website or app redesigns take 4–8 weeks depending on scope, moving through research, wireframing, design, and testing in structured phases.

Yes — we offer ongoing maintenance, updates, and technical support to keep your website secure, functional, and performing well after launch.

Yes — we design responsive websites, native mobile app interfaces for iOS and Android, and dashboards for SaaS products.

Every design decision is made with conversion in mind — clearer navigation, reduced friction, and stronger trust signals typically lead to measurable lifts in engagement and conversions.

Signs include slow load times, low conversions, poor mobile experience, outdated design, or frequent technical issues — any of these indicate it's time for a redesign.

Yes — our UX audit service identifies specific usability issues in your current product and optimizes them without requiring a ground-up rebuild.

Find out what the answers say about you today.

We will check where you currently appear across search and AI answers, show you the gaps against your competitors, and tell you what is worth fixing first.

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